Privacy policy - Make Art Supplies
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In Gratitude

It is with mixed emotions that I have come to the decision to close the doors at Make Art Supplies at the end of December.

Much thought and debate has gone into making this decision. I don’t take it lightly. This art supply store was part of a bigger dream that I have held for many many years to build a cooperative community of creative people.

The decision to close was the result of many factors, not just one event. The issues that have arisen of late that affect the Pajama Factory and brought the safety of the building into question were not the reason to close but they were the catalyst that brought all of the other factors to the forefront. Let me say that the factory is very safe and will continue being an asset to the community for years to come.

The saying that no publicity is bad publicity may be true but we saw immediate effects of the publicity that surrounded the information, both factual and speculative, that was flying around at the time. This event gave me a moment to pause. I paused the grand expansion we were deep into, I paused our open hours because we weren’t seeing any volume of activity and I took time. Time to think and consider some of the information that I have gathered since that decision I made at the beginning of ‘22 to bring this store to our community.

Factors; brick and mortar art supply stores are struggling, big box stores and online sales are shutting down small businesses in this industry just like every other. This knowledge came to me shortly after opening and though I was dealing with the loss of my spouse just 2 months after opening the doors to the store, and all of the ramifications of that loss, I was already thinking of what could be done to supplement the art supplies that would remain the backbone of the store. For such a young business it has gone through many metamorphosis in its short life. The plan to expand the square footage, to offer workshop and classroom space for local crafters and artists to teach and to include creative maker spaces was the result of the information regarding the future of art supply stores that I was gathering from my distributors and representatives in the art and craft world. The creation of our new teacher portal was also a part of what I believed, and still believe could be another answer for the store’s survival and an enormous asset to the community.

So why walk away now? My decision is both personal and professional.The state of the industry from my vantage point; my sales rep from my main distributor, the biggest art supply distributor in the US informed me that they had one of the worst back to school seasons (art supplies biggest season) in ‘24 than they’ve had in years, their August/September sales numbers were close to their slowest months from ‘23. One of my other distributors informed me that they had stopped attending the art supply trade shows, not worth it he said, they attend ComicCons instead.

My spouse, who ran two very successful businesses of their own, used to say “ Oh if I were just 20 years younger…the things I could do with these companies etc.” My response was always, “You’re never too old” and I still believe that but I have found that there does come a time, at least for me, when I don’t want to push a rock up hill, when I don’t need to grow something new but can enjoy and appreciate what has already grown. That is the stage I am in now and I’m looking forward to what that will look like. I inherited a very nice Winnebego camper van. I think it’s time to put it to use and go see more of what’s out there.

It is with the deepest gratitude to everyone who ever walked through the doors of Make Art Supplies and to all of my family and friends that have supported this dream that I will close this chapter of my life.

Love, Concetta Owens

Privacy policy

Make Art LLC (“Make Art,” “we,” “us,” or “our”) respects your privacy. In this Privacy Policy (“Policy”), we explain the Personal Information we collect and how we use, share, and protect that Personal Information. This Policy applies to Personal Information you provide whether your visit our website makeartsupplies.com (“Site”), interact with us over the phone, or visit our store.

1. DEFINITION OF PERSONAL INFORMATION

“Personal Information” (also referred to as “Personal Data”) is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

We collect various types of Personal Information through your interactions with our Site, purchases, or communications with us. This information may be provided by you or collected using technology-enabled methods. Specifically:

A. Identifiers

  1. Examples of Identifiers We Collect: Your name, alias, unique personal device identifier, IP address, email address, and mailing address.
  2. How Long We Retain Identifiers: We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

B. Customer Records

  1. Examples of Customer Records We Collect: When you place an order online, we do not directly collect credit or debit card information. All credit and debit card data are provided directly by our third-party payment processor. Our processor will provide us with the last 4 digits of your credit or debit card to facilitate future transactions. We collect credit and debit card data, including type and number, expiration date, security code and billing address when you place an order by phone.
  2. How Long We Retain Customer Records: We do not directly retain credit or debit card numbers. We retain the last four digits of your payment card number for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

C. Commercial Information

  1. Examples of Commercial Information We Collect: Products or services purchased, obtained, or considered; product reviews you send to us; content of texts, emails, or survey answers you send to us; other purchasing or types of Make Art products and services you own and are interested in; and your consuming histories or tendencies.
  2. How Long We Retain Commercial Information: We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

D. Internet Activity

  1. Examples of Information We Collect Through Internet Activity: Internet or other electronic network activity information, including, your IP Address, your longitude and latitude; your time zone; browsing history and search history relative to our site; keyboard and mouse movements; information regarding your interactions; online identifiers like cookie ID; browser type; your internet service provider; operating system; and the date and time you visited the Site.
  2. How Long We Retain Internet Activity: We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

E. Audio and Visual Recordings

  1. Examples of Inferences We Collect or Create: Recordings of customer service calls orsecurity video footage if you visit our store.
  2. How Long We Retain Inferences: We retain security camera footage collected in ourstore for no longer than 30 days. We retain recordings of customer service calls for 100days from the date of the call.

3. INFORMATION WE COLLECT FROM THIRD-PARTIES

We may obtain data from various third-party companies, affiliates and public sources. We may combine that data with Personal Information or other data we collect. This enhances our existing data about our customers (like adding certain contact information), improves our ability to contact you, and enhances our marketing capabilities.

4. AUTOMATED INFORMATION COLLECTION

We use technology to automatically collect certain Personal Information when you visit our Site. We may collect information such as the websites you visit before or after you visit the Site, pages you click-on on the Site, your IP address, location information, keyboard activity, search requests, browser type, operating system, date and time you visit the Site, the amount of time spent on the Site, and the device you use to access the Site. Most of the information we collect does not contain Personal Information, except for your IP address. We do not use this information to identify or contact individual users. Account Activity. We may collect data about how you use (i) your online account, and (ii) the Site when you are logged into your account. For example, if you use the Site while signed into your Make Art Supplies account, we will collect information on how you use your account and the Site.

Cookies & Other Tracking Technologies. We use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies”) when you use our Site.

5. USE OF DEIDENTIFIED OR AGGREGATE INFORMATION

We may aggregate Personal Information to create anonymous, aggregated data on users of our Site, which describes users as a group but does not reveal the identity of individual users. We may use aggregated data to understand users’ needs, to determine user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products and services and the Sites. We will not re-identify that Personal Information and other information once aggregated.

6. USE OF YOUR PERSONAL INFORMATION

We use and share the Personal Information we collect for the following purposes:

A. To communicate with you:

We may use your Personal Information to respond to your questions, requests, comments, or concerns, including in person, by e-mail, filling out our contact us webform, regular mail, live chat or phone; to notify you of changes to our Terms and Conditions or this Privacy Policy; to provide promotional e-mails; to keep your information current; to provide customer service; when you request catalogs or newsletters; and as you request or consent.

B. Account Creation and Maintenance.

We may use your Personal Information to create an account and to maintain your password.

C. Facilitate Purchases, Deliver Products, and to Process Returns and Exchanges. We may use your Personal Information to help you place orders and make purchases; to process, fulfill and ship your orders; to process payments; to communicate with you about your purchase; to maintain your account information; to provide customer service; and to process your returns or exchanges in accordance with our Make Art policies.

D. Business Purposes.

We may use your Personal Information to facilitate transactions; to inform our business strategies; to understand the Site’s demographics and user preferences; to manage profiles; and to help you find one of our Store Locations.

E. Improve Our Products and Services.

We may use your Personal Information to help us to choose what products we offer, offer you new products and improve our products and services.

F. Targeted Advertising, Marketing and Promotional Purposes.

We may use your Personal Information to serve targeted advertising to you about products we believe may be of interest to you; to enhance our marketing capabilities; to notify you of new products and programs; to send you promotions, offers, discounts, promotions and other electronic communications regarding our products; to customize content and to improve our ability to contact you; to inform marketing and communication plans and strategies; to enter you in sweepstakes or contests and to communicate with you regarding those entries.

G. To Operate our Site, Perform Analytics, and Improve the Site and Your User Experience.

We may use your Personal Information to operate and troubleshoot problems with the Site; to improve the Site; to improve your experience when you visit the Site or place an order from the Site; to conduct statistical and other analyses of the Site; to customize the Site to you and our users; to develop and improve the content, materials, products, and services that we make available through the Site; to administer the Site; to evaluate user needs, customize Site content; to monitor and analyze Site traffic and usage patterns; to prevent fraud, to investigate complaints and violations of our policies; and to notify you of new features of our Site.

H. Legal Purposes and Protection of Rights. We may use your Personal Information to protect our legal rights or interests, or those of third parties; to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site; to seek business, financial or legal advice; and to respond to subpoenas, court orders and other legal processes.

I. Sale of Personal Information

We do not sell your Personal Information to any third-party.

7. ADDITIONAL INFORMATION REGARDING OUR PRIVACY PRACTICES

How We Secure Your Personal Information

We use commercially reasonable physical, technical, and organizational measures to help secure Personal Information against loss, misuse, and alteration. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.

WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT AND CANNOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.

ACCESS BY CHILDREN:

The Site is not directed at children 17 years of age and under. We do not knowingly collect, use, or share Personal Information from children 17 or under. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

8. THIRD-PARTY WEBSITES

Third Party Websites

Our Site may link to, or be linked to, websites not maintained or controlled by us, including YouTube. We are not responsible for the privacy policies or practices of any third parties or any third-party websites. This Privacy Policy does not apply to any third-party websites or to any personal or other information that you may provide to third parties. You should read the privacy policy for each website that you visit.

9. COOKIES AND CONSUMER DATA CHOICES

We use Cookies and web beacons/ pixel tags when you use our Site. You can disable this function by changing your browser settings but disabling cookies may impact your use and enjoyment of the Site. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site. You can manually delete persistent Cookies, or Cookies that track your activity across websites, through your browser settings.

Below are some of the tools we use on our Site to collect information, including Personal Information for Targeted Advertising and Analytics:

Google Analytics

Cloudflare Analytics

10. CONTACT US

If you have any questions you may contact us at:

Make Art LLC
1307 Park Ave Studio #4
Williamsport , PA 17701
United States

Phone: (570) 772-8101

[email protected]

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